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Privacy Policy

Last updated: August 8, 2026

At Valley Pets, we value the trust you place in us. We understand that your personal information is important, and we’re committed to protecting it. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit Valley Pets, we may collect information that helps us provide a better shopping experience.

Information You Provide

This may include:

  • Your name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information
  • Order details
  • Messages you send through our contact forms or customer support

We collect this information only when you choose to provide it.

Information Collected Automatically

Like most websites, we automatically collect certain information when you browse our site, including:

  • IP address
  • Browser type
  • Device information
  • Pages you visit
  • Time spent on our website
  • Referring website
  • Shopping activity

This information helps us understand how visitors use our website so we can continue improving it.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send shipping and order updates
  • Respond to customer service requests
  • Improve our products and website
  • Personalize your shopping experience
  • Prevent fraud and protect our website
  • Send promotional emails if you choose to receive them

We only use your information for legitimate business purposes.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember items in your shopping cart
  • Save your preferences
  • Understand website traffic
  • Improve website performance
  • Provide a more personalized experience

Most browsers allow you to disable cookies if you prefer, although some features of our website may not function properly.

Marketing Communications

If you subscribe to our newsletter, we may occasionally send you emails about:

  • New product launches
  • Special offers
  • Promotions
  • Pet care tips
  • Company updates

You can unsubscribe at any time by clicking the unsubscribe link included in every marketing email.

Payment Information

Your payment security is important to us.

Payments are processed through secure third-party payment providers. Valley Pets does not store your complete credit or debit card information on our servers.

Sharing Your Information

We never sell your personal information.

We may share limited information only with trusted service providers who help us operate our business, including:

  • Payment processors
  • Shipping carriers
  • Email marketing providers
  • Website hosting services
  • Analytics providers

These partners only receive the information necessary to perform their services and are expected to protect your information.

Data Security

We take reasonable steps to protect your personal information using industry-standard security measures.

While no website can guarantee absolute security, we continuously work to safeguard your information from unauthorized access, misuse, or disclosure.

Data Retention

We keep your information only as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal and accounting requirements
  • Resolve disputes
  • Improve our services

When information is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we learn that information has been collected from a child, we will promptly remove it.

Your Privacy Choices

Depending on where you live, you may have the right to:

  • Request access to your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • Request a copy of your personal data

To make a privacy-related request, please contact us using the information below.

Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Policy Updates

From time to time, we may update this Privacy Policy to reflect changes in our business, technology, or legal requirements.

Any updates will be posted on this page along with the revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, we’d be happy to help.

Valley Pets

Email: support@valleypets.com
Website: www.valleypets.com