Orders placed before 6:00 PM ET on a business day ship the same day. Orders placed after 6:00 PM, on weekends, or on holidays ship the next business day.
Shipping is free on every order placed through our website. Orders typically arrive within 3 business days for most of the U.S. You’ll receive tracking by email once your order ships.
We ship to all 50 U.S. states. Shipping to Canada or other countries isn’t available through the website. If you’re outside the U.S., email us and we’ll see what we can do.
Orders placed through Vetcove are fulfilled by Valley Pets under this same policy.
We’ll make it right if your order arrives:
Report the issue within 30 days of delivery. If tracking shows your order hasn’t arrived, contact us within 30 days of the order date.
Email hello@valleypets.com with:
We review claims promptly and resolve approved claims one of two ways, your choice:
Refunds are issued only to the original wholesale purchaser and post within 7–10 business days of approval, or of receipt and inspection if we ask for the product back.
We may ask you to return the affected product. If we do, we’ll send a prepaid label. There are no restocking fees.
You know your clients. If a pet parent brings a BellyGuard back to your clinic with a problem, resolve it however you see fit. We’ll back you up.
Email us within 90 days of your order date with a short note about what happened. No forms, no photos, no product return needed. We’ll refund the wholesale cost of the unit, or add a replacement to your next order if you’d prefer.
If we see a recurring pattern with a specific product or clinic, we may ask for photos or the product itself so we can understand what’s going wrong.
Pet parents who contact us directly will be referred back to the clinic where they purchased.
hello@valleypets.com
We’re grateful for the opportunity to support you and your clients.